Ebooks bought here are sold through Link, Stripe's checkout service, so your receipt and card statement show Link. If the file does not work for you, write to will@willsimpsonauthor.com within 14 days of buying and you get a full refund. You can also ask Link support directly.
Signed copies are sold and shipped by Ten Eleven Twelve LLC. If your copy arrives damaged, send a photo to will@willsimpsonauthor.com within 30 days and Will sends a replacement at no cost. A copy inscribed to you by name cannot be returned for any other reason.
These are printed and shipped by IngramSpark. For a damaged or wrong copy, use IngramSpark's report an issue form at ingramspark.com/report-an-issue and they put it right.
The store you bought from handles refunds: Audible, Amazon, or any other retailer.
WILL SIMPSON